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Ali, A, Wang, H, Soomro, M A and Islam, T (2020) Shared Leadership and Team Creativity: Construction Industry Perspective. Journal of Construction Engineering and Management, 146(10).

Cai, S, Ma, Z, Skibniewski, M J and Guo, J (2020) Construction Automation and Robotics: From One-Offs to Follow-Ups Based on Practices of Chinese Construction Companies. Journal of Construction Engineering and Management, 146(10).

Chowdhury, S, Zhu, J, Rasoulkhani, K, Mostafavi, A, Jaselskis, E, Stoa, R, Li, Q, Banerjee, S, Alsharef, A and Brannen, L (2020) Guidelines for Robust Adaptation to Environmental Regulations in Infrastructure Projects. Journal of Construction Engineering and Management, 146(10).

Hegazy, T, Saad, D A and Mostafa, K (2020) Enhanced Repetitive-Scheduling Computation and Visualization. Journal of Construction Engineering and Management, 146(10).

Hong, Y, Tian, Z and Sun, X (2020) Dynamic Evaluation for Compaction Quality of Roller Compacted Concrete based on Reliability Metrics. Journal of Construction Engineering and Management, 146(10).

Negash, Y T and Hassan, A M (2020) Construction Project Success under Uncertainty: Interrelations among the External Environment, Intellectual Capital, and Project Attributes. Journal of Construction Engineering and Management, 146(10).

Oswald, D and Dainty, A (2020) Ethnographic Research in the Construction Industry: A Critical Review. Journal of Construction Engineering and Management, 146(10).

Tino Balestra, C E, Alessi Reichert, T, Savaris, G, Pansera, W A and A. Medeiros-Junior, R (2020) Nondestructive Method for Estimation of Chloride Profiles: Correlation between Electrical Resistivity and Holliday-Empirical Equation. Journal of Construction Engineering and Management, 146(10).

Zhang, L, Yao, Y and Yiu, T W (2020) Job Burnout of Construction Project Managers: Exploring the Consequences of Regulating Emotions in Workplace. Journal of Construction Engineering and Management, 146(10).

  • Type: Journal Article
  • Keywords: Job burnout; Emotional labor; Surface acting; Deep acting; Construction project managers (CPMs);
  • ISBN/ISSN: 0733-9364
  • URL: https://doi.org/10.1061/(ASCE)CO.1943-7862.0001913
  • Abstract:
    Construction project managers (CPMs) need to handle project tasks through interpersonal interaction, which always involves emotion. Thus, CPMs must perform emotional labor. Different emotional labor strategies, namely, surface acting (i.e., faking emotional expressions) and deep acting (i.e., modifying feelings), may cause different levels of stress and influence job burnout. This paper investigates the impacts of two components of emotional labor, emotional display demands and emotional labor strategies, on CPMs’ job burnout. It also examines the moderating effect of emotional intelligence (EI) between emotional display demands and emotional labor strategies. Data from 234 questionnaire surveys were analyzed with structural equation modeling. The results show that CPMs who choose surface acting as a strategy to regulate emotions in the workplace will be under more stress and encounter job burnout. In addition, CPMs with higher EI are less inclined to choose surface acting and thus experience less job burnout. This paper extends emotional labor research into the construction project context and provides evidence that studying job burnout from an emotional labor perspective generates useful insights into the causes of CPMs’ job burnout.

Zhu, J, Hertogh, M, Zhang, J, Shi, Q and Sheng, Z (2020) Incentive Mechanisms in Mega Project-Risk Management Considering Owner and Insurance Company as Principals. Journal of Construction Engineering and Management, 146(10).